Receive Customer RMA Items via RMA Queue
- Access Workflow > Warehouse > RMA to Receive bucket (the RMA Q will open in a new window). Note: you may also navigate to this location via Inventory Menu > Work Queues > RMA Q
- Select Company and Branch from the drop down menus via the FILTERS icon
- Click the Apply Filters button
- Drill into the RMA Line Item that requires receiving (the RMA Return form will open)
- Confirm the Shipped To field and select the Return To Company. Select the Branch to which the Item should be returned
- Adjust Qty using the Change Qty button if necessary, and scan the Serial Number or Master Number in the Scan Serial No / Master No field
- Click Tab on your keyboard or click the Auto Scan button (the Line Item will turn green)
- Click the Save button and confirm in the pop up window that appears. The Item will now be removed from the RMA Return form and from the RMA Queue.