An Internal Change Order (ICO) is a project adjustment initiated within the company to address scope changes, cost corrections, scheduling updates, or internal errors. It typically does not involve direct customer billing but ensures the project’s budget, costs, and timelines stay accurate.
A Customer Change Order (CCO) is a formal modification requested by or approved with the customer that alters the project scope, price, or schedule. CCOs are usually billable and require customer authorization, as they directly impact the contract value or deliverables.
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