This section describes the various Accounting AR procedures in Q360.
For detailed instruction, see sub topics to the left.
This section describes the various Accounting AR procedures in Q360.
For detailed instruction, see sub topics to the left.
Customer attributes in Q360 are key details defined in the customer record that impact transactions and workflows. These include payment terms, credit limits, tax codes, default currency, payment methods, billing site, tax exemption details, and credit check information. These attributes should be set up and verified before invoicing or creating transactions to ensure accurate accounting and operational processes.
For detailed instruction, see sub topics to the left.
Define and regularly revisit the default Customer Details on the Customer record
These attributes may impact transactions and workflows related to the Customer. For procedural effectiveness, it is best to define these prior to invoicing actions or creation of transactions that could lead to an Accounting impact
Invoices in Q360 are managed by various means including Material tab Extended Menus, the Orders to Invoice Queue, or the Accounts Receivable Workflow buckets. Users can print, email, or post invoices. Options include merging multiple invoices, auto-sending emails, and selecting specific print formats. Posted invoices are recorded in the AR Journal, and users can track print and email history. Additionally, invoices can be written off, and adjustments are reflected in the General Ledger.
For detailed instruction, see sub topics to the left.
Create a Manual Invoice
Invoice a Service Call
For a given Project, choose from one of the methods to invoice throughout the Project life cycle
Invoice a Project Progress Invoice from a Task
Paths:
Create Invoice:
Invoice a Project Schedule of Values (SOV): Create and submit a SOV Invoice from a Project
Path: Project > Material tab > Scroll to Group 1-5 columns
Note: SOV Invoices are created in conjunction with these Group columns which are defined by your Company (i.e. Floor number, Room name or number, Type of work to be performed – see video above for example)
Create SOV:
Add Work Complete Percentage:
Create SOV Invoice:
Further Milestones:
Invoice a Project from Order Line Items
Invoice Items on the Material tab of a Project – allows for itemization by Line Items. Also a good option for Projects for which there is no Deferred Revenue
Invoice a Service Contract from the Contract’s Extended Menu
Invoice All Service Contracts that Fall Within Their Bill-in-Advance Days
Invoice a Service Contract from the Accounts Receivable Workflow
Nightly SQL Job
If your Company uses a nightly sql job to create Invoices, these will be loaded automatically into the Invoices to Print Queue as they become due.
Invoice Sales Orders from the Orders to Invoice Queue
Depending on your process, you may wait until all Orders have been shipped before invoicing
As soon as the Sales Order is confirmed, it will appear in the Orders to be Invoiced grid regardless of shipping status.
Invoice Recurring Sales Orders
Note: the above instructions are for manually invoicing Sales Orders. Your system may be set up to automatically invoice all Sales Orders as part of your nightly automatic process. Check with your administrator for confirmation of this process.
Print and Post Invoices
Method 1:
Note about printing multiple Invoices:
When you select multiple Invoices to print and then select Print Selected Invoices from the Extended Menu, an Invoices to Print grid will open in a new window. This grid will display an Invoice Count by Customer with each line representing one Customer.
A Merge Invoices option is located under the grid. Options are:
Upon selecting a merge option that results in more than one file, and clicking the Run button, a confirmation window will appear and system will create a zip file containing all the included Invoices. This zip file may be located wherever your device automatically stores downloads. Locate and review all included Invoices PRIOR to clicking OK in the confirmation window.
Selecting “Merge All into a Single File” will not create a zip file. In this instance, all Invoices will be displayed in a single file similar to printing a single Invoice.
Method 2:
Email Invoices:
Write Off An Invoice Balance
Finance Charges are used to: add interest to an overdue balance on a Customer Invoice, add service fees for transactions, add late fees, or balance transfer fees. Before you begin, there needs to be a decision made regarding the frequency of processing
Prerequisite:
Customers may be excluded from the Finance Charge process. These customers must have the “Disable Finance Charges” checkbox selected before the process begins (can be found on Accounting menu > Customer > Customer / Vend tab > Company sub tab). Default is un-checked – to include all Customers
Process a Finance Charge
View / Print Invoices Generated:
For additional information about Finances Charges and fields on the Finance Charges form, see Finance Charge Best Practices
Creating a credit memo reduces the customer balance and posts the appropriate GL entries (AR and credit/contra accounts), can be applied to invoices or left unapplied/refunded, and preserves an audit trail for controls and reconciliation.
For detailed instruction, see sub topics to the left.
Create a Customer Credit
Create an Open Credit for a Customer from Cash Receipts (Deposit Check has been received, but no Invoice has been created yet)
Collections are used in Q360 to
For detailed instruction, see sub topics to the left.
Record Invoice Collection Activities
If you do not have permission to view the Collections Queue, you may still enter a Collection Activity:
To access the Collection Queues created above, navigate to Accounting Main Menu > Accounts Receivable > Work Queues > Collection Queue
Process Cash Receipts
If you know the Invoice Number:
If you do not know the Invoice Number:
Alternatively, Cash Receipts may be added directly from an Invoice:
Customer Statements show what a customer owes (or is owed) as of a statement date—listing open invoices, credits, unapplied payments, and an aging summary. They’re used for customer communication, collections, and reconciliation.
For detailed instruction, see sub topics to the left.
Print Customer Statements
Note: There may be a delay of up to five minutes before the Customer receives a statement. This procedure will send statements to all Customers selected in step 4. To send a statement to a single Customer, see below
AR Journals: used to post AR-related GL entries (manual adjustments, credit memo reversals, unapplied-write-offs, bad-debt entries, intercompany or correction entries). They post to AR and the general ledger with a posting date, can be batched/imported, tracked with source codes, and support approvals/reversals—providing an audit trail and preserving accounting integrity.
AR Reports: provide visibility and control—aging, customer ledger/detail, invoice register, unapplied cash/credits, cash receipts, credit memo lists, collections/dunning activity, DSO and trend reports, and write-off summaries. Use them for reconciliation, collections prioritization, month-end close, forecasting, and audit support.
For detailed instruction, see sub topics to the left.
Accounting Main Menu > General Ledger > View GL Journal
Accounting Main Menu> Accounts Receivable > View AR Journal
Accounting Main Menu > Accounts Payable > View AP Journal
Accounting Main Menu > Quick Views > Account Detail
Accounting Main Menu> Accounts Receivable >Find AR Journal Entry
Accounting Main Menu > Accounts Payable >Find AP Journal Entry
AR Report Locations