Overview
Q360 Stride (mobile app) allows technicians to manage service calls and project tasks directly from the field using a mobile-friendly workflow designed for both online and offline use. From the Call Form and Task Form, users can complete service work, update statuses, capture signatures, manage expenses, upload documents, view team members, track parts, review schedules, and access related records without returning to the desktop application.
The mobile experience is designed to support technicians throughout the full service process—from reviewing assigned work to marking calls complete—while keeping navigation fast, simple, and optimized for mobile devices.
This article provides an overview of the primary Call Form and Task Form functionality and explains how to use the available features.
Note: If you have “AskQ” enabled in your environment, the “Plan My Day” and “Plan My Next Workday” prompt is available to show the technician their Calls and Tasks for that day.
Prerequisites
Before using these Q360 Stride mobile app features, confirm the following setup is complete.
Q360 Stride Mobile App Access
Users must have access to the Q360 Stride mobile app and be assigned the appropriate technician or service permissions required for mobile usage.
API Version Requirements
Q360 Stride validates both the app version and API version during login.
Minimum supported versions:
- Minimum App Version: 25.01.001
- Minimum API Version: 25.01.001
If the installed Q360 Stride mobile app version is lower than the API’s required minimum version, or if the connected API version is below the required minimum, users will receive an update message and must update before continuing.
Payment Processor Configuration (if using mobile payment-related workflows)
For environments using payment processor integrations, required API configuration must be completed in:
Maintenance → API Config
Expense Configuration
Expense receipt requirements are controlled by Expense Category setup.
Receipt requirement logic uses:
- CodeValue3 = Receipt Required
- CodeValue6 = Receipt Threshold Amount
These settings determine when receipt status icons appear and when receipt uploads are required.
Access Info Permissions
Users must have permission to view Access Info records linked to customer sites in order for Access Info details to appear in Q360 Stride.
GPS Map Permission
Users must have access to the GPSMap permission to use the Team Map feature.
This permission is now available to TECH user types in support of the mobile technician app.
Email Availability
Mobile email functionality is available only while online and requires standard email form access permissions.
Offline Sync
Users should complete an initial sync before working offline so calls, tasks, expenses, and related records are available on the device.
Q360 Stride Usage
My Task List – to access Calls and Tasks
Navigate to:
Q360 Stride: Mobile App → My Task List
From here, technicians can view:
- Assigned service calls
- Assigned project tasks
- Scheduled work
- Related task details
Tap a service call or task to open the full record.
Call Form and Task Form Layout
The Call Form and Task Form provide quick access to important service information and actions.
These forms include:
- Call or task details
- Estimated hours
- Status information
- Team members
- Contacts
- Schedule information
- Events
- Documents
- Deficiencies
- Parts
- Expenses
- Access information
- Completion actions such as Tech Done
Action buttons display in grouped sections for faster navigation and improved mobile usability.
Signature Capture
Purpose
Capture customer approval directly from the mobile device.
How to Use
- Open the service call
- Tap the Signature button
- Capture the customer signature
- Save the signature
The signature is stored with the service call and syncs automatically.
This feature works both online and offline.
Team Management
Team Button
The Team button allows technicians to view other assigned technicians working on the same service call or task.
How to Use
- Open the call or task
- Tap Team
The Team modal displays:
- Assigned technicians
- Technician completion status
- Current technician assignment status
This helps technicians coordinate work across shared assignments.
Team Map
Purpose
View the locations of assigned team members directly inside Q360 Stride.
How to Use
- Open the Team modal
- Tap Map
The embedded map shows:
- Locations of assigned technicians
- Technician initials when zoomed out
- Full names when zoomed in
- Additional technician details when tapping a map pin
This feature helps technicians coordinate on-site work more efficiently.
Site Contacts
Purpose
Access contact information for the customer site.
How to Use
- Open the service call
- Tap Site Contacts
The Site Contacts list displays the available contacts associated with the site.
This allows technicians to quickly identify and contact the appropriate people while onsite.
Parts
Purpose
Review parts associated with the service call.
How to Use
- Open the service call
- Tap Parts
The Parts screen provides visibility into parts required for the service work.
This helps technicians confirm materials needed before completing the job.
Documents
Add Document
Purpose
Upload supporting files related to the service call or task.
How to Use
- Open the call or task
- Tap Add Document
- Select or upload the document
Documents may include:
- Photos
- Service documentation
- Supporting files
- Customer attachments
These documents remain linked to the record.
Events
Add Event
Purpose
Create service-related events directly from the call.
How to Use
- Open the service call
- Tap Add Event
- Enter event details
- Save the event
Events help track service activity history and important updates.
Deficiencies
Purpose
Track service deficiencies identified during work.
Viewing Deficiencies
- Open the service call
- Tap Deficiencies
The Deficiency grid displays all related deficiency records.
Adding a Deficiency
- Tap + Add
- Enter Priority and Comment
- Save the record
Technicians can also open existing deficiencies to review or update details.
Schedule
Purpose
Review scheduled work associated with the service call.
How to Use
- Open the service call
- Tap Schedule
The Schedule view displays:
- Assigned schedules
- Upcoming work dates
- Start times
- Technician assignments
This helps users confirm dispatch timing and assignment details.
Access Info
Purpose
Review customer site access requirements.
How to Use
- Open the call or task
- Tap Access Info
This section provides important site access details needed before arriving onsite.
Examples may include:
- Entry instructions
- Site access procedures
- Required customer contacts
Estimated Hours
Purpose
Review estimated work effort for the call or task.
Q360 Stride displays:
Est. Hrs
This provides technicians with the planned work estimate for the service visit or project task.
Time Billing
Purpose
Track billable technician time directly from the service call.
Supported Time Billing
Technicians can time bill:
- Travel time
- On-site work time
Q360 Stride shows active billing status directly on the button for quick visibility.
Expense Management
Purpose
Create, manage, and submit expense items from the field.
Accessing Expenses
From the Q360 Stride mobile app menu, open:
Expenses
or access linked expenses from related records.
Available Actions
Technicians can:
- Create expenses
- Copy existing expenses
- Delete expenses
- Submit expenses
- Unsubmit submitted expenses
- Upload receipts
- View attached receipts
Record Link
Expenses can be linked to:
- Service calls
- Project tasks
This allows expenses to stay connected to the correct service work.
Receipt Status Icons
Purpose
Quickly identify receipt status from the expense list.
Expense cards display visual receipt indicators showing whether:
- A receipt is attached
- A receipt is required
- A receipt is optional
How to Use
Upload Receipt
Tap the receipt icon to:
- Take a photo
- Choose from the photo library
View Receipt
Tap the attached receipt icon to open the document viewer.
This allows technicians to manage receipts without opening each expense item.
Expense Filters
Purpose
Organize expenses by workflow stage.
The Expenses screen includes tabs for:
- In Progress
- Paid
- All
Users can also:
- Sort expenses
- Group expenses
- Search expenses
- Filter expense lists
Rejected expenses display prominently for quick attention.
Tech Done
Purpose
Mark technician work complete for a service call.
Required Before Completion
Before tapping Tech Done, technicians must complete:
- Solution Code
- Solution Description
How to Use
- Complete the required solution fields
- Tap Tech Done
This updates technician completion and advances the service workflow.
Multi-Tech Completion
Purpose
Manage completion when multiple technicians are assigned.
When multiple technicians are assigned, tapping Tech Done opens the Multi-Tech Completion modal.
Available Options
Complete My Assignment
Marks only the current technician’s assignment complete.
Mark Call Tech Done for All
Marks all assigned technicians complete and advances the call.
This allows shared service calls to be completed accurately.
Purpose
Send emails directly from Q360 Stride.
How to Use
- Open the call or task
- Tap Email
- Complete the email details
- Send
This provides quick communication with customers or internal teams without leaving the mobile workflow.
Mobile-Friendly Navigation
Q360 Stride includes several usability improvements for mobile devices:
- Sliding toolbar navigation
- Full-screen text editing for notes and descriptions
- Bottom-sheet selection lists
- Mobile-friendly toggle switches
- Improved button layouts
- Better badge visibility
- Clear visual status indicators
These improvements help technicians work faster and more comfortably on smaller screens.
Offline Support
Many mobile actions support offline use, including:
- Signatures
- Expense actions
- Deficiency creation
- Tech Done actions
- Document uploads
- Form updates
When connectivity is restored, queued actions automatically sync to Q360.
This ensures technicians can continue working without interruption while in the field.
Summary
Q360 Stride allows technicians to complete the full service workflow directly from their mobile device.
From service calls and task management to expenses, receipts, team coordination, and final completion actions, Q360 Stride supports field work with fast navigation, simplified forms, and strong offline functionality.
Using these features helps improve technician productivity, service accuracy, and overall workflow efficiency.